Commitment to you

We are committed to provide you with excellent customer service whether this is in delivery of your order or in helping answer any questions you may have.

We offer 28 days returns promise on all products (personalised products excluded).  This is double the statutory requirement.  During the Christmas period for products purchased as gifts from 1st November we extend the return period until 15th January so you have peace of mind that you may still return these items  *see exclusions

If you have any questions, we'd be pleased to hear from you, please email us or call us:

Call charges

As we're an online business we encourage you to contact us by email (and we'll always respond quickly)

Calls in the UK to 0844 numbers cost 2p - 5p /min on landlines or 10p-40p /min from mobiles (networks may vary and pay as you go phones may cost more than pay-monthly phones).  This is a guide only based on typical charges; your network costs may differ.

* gifts includes all products from our range except those purchased from the accessories section (as these are not usually given as gifts) and any products custom made / personalised for you